13 reasons why

A woman with long dark hair stands outside a store, crying and covering her mouth with her hand, then the scene cuts to a close-up of her face showing tears. The video then cuts to a young man in a crowd, looking distressed and moving forward, followed by a close-up of his face showing shock, and finally cuts to a woman sitting on the floor, hugging her knees and crying. The setting shifts from outside a store to a crowded indoor space and then to a dimly lit room.